HOW TO ORDER

... 

Here is some important information about how to order our products... 


 ABOUT PAYMENT...

Payments can be made with a UK debit or credit card securely using PAYPAL

 
Solution Graphics

 

ABOUT DELIVERY...

We are committed to offering a great service and aim to fulfill your order as soon as possible. However, we also strive to offer perfection and because all of our items are hand crafted and often custom-made, delivery time scales may vary with each product.

 Please allow up to 21 days for your item to be lovingly made and posted out to you, although it probably will not take that long. This time scale however will be specified within your confirmation of order email that you will receive shortly after ordering. Once your item has been made and sent out to you, you will receive a dispatch confirmation email letting you know that your goodies are on their way.

 In the unlikely event that your order will take longer to make and dispatch than originally specified, we will be sure to let you know. You will of course be given the opportunity to cancel that order, prior to its creation, if you so wish. Please also see our terms and conditions page regarding cancellations and returns.

 Contact us first before ordering if your order is urgent as we may be able to offer express delivery on some of our products, usually within 3 or 4 days. Please note there may be an extra charge for orders that have to be sent by next day delivery.

 Orders needed in time for Christmas must be placed before 5th December to ensure that they will be delivered in time.

 

ABOUT POSTAGE AND PACKAGING...

All our prices include postage and packaging to the UK mainland only.

We are happy to dispatch some of our products outside UK mainland eg: Channel Islands, Ireland etc.. but please contact us before placing your order so that we are able to calculate the correct postage for your order.

 

 ABOUT PERSONALISED ITEMS...

Please ensure that all wording and spelling that is required to be added to your order is correct. We make all the personalised items to order, using the details given to us by you. We will therefore not be held responsible for any spelling errors provided by yourself.