TERMS & CONDITIONS...

 

Please note... All our products are hand crafted to order so some slight variations may occur. Me & Thee reserve the right to modify specifications, colours, designs, material and finishes of any goods at any time without notice.

 

 


 ORDER CANCELLATIONS

 Just in case you got carried away or have changed your mind for any reason, you can simply cancel your order within 7 working days by emailing us, or if the item has already been dispatched you can return it in accordance with our returns policy below. However, exceptions do apply where items are personalised, custom made or commissioned at the point of sale. However, where possible, if the cancellation is received before the work commences and is agreed by us, your order will be cancelled, and a full refund will be made.

 

  RETURNS

We want you to be happy with the products you purchase from us. We take tremendous pride in ensuring our customers are delighted with the goods they receive. We therefore offer a 14 days no quibble return policy, whereby you have up to 14 days from the receipt of your goods to return the item(s) and for any reason.

However, please bear in mind that exceptions do apply where items are personalised, custom made or commissioned at point of sale. Therefore, some items are non returnable, so if you are unsure about an item before you buy and/or return it, please bear this in mind.

 Refunds will be made to you within 21 days of receipt of the returned item(s), so long as the terms and conditions specified in our returns policy (below) have been adhered to. Unfortunately, unless an item is deemed faulty, we cannot refund the postage cost for that order. Our postage costs are included in the sale price, so individual postage costs will be identified as necessary and you will be informed of the relevant postage cost(s).

 

 

RETURNS PROCEDURE

 Items must be returned in their original condition, any labels still attached and with original packaging. You must not destroy or dispose of any product or packaging before receiving confirmation from us on how to return the item.

Once the item(s) has been received and checked, a refund will be made via PAYPAL.

The cost of returning the item will be at your expense. Where an item is agreed to be faulty, the cost of this returns postage will be refunded along with the value of the item returned. You must obtain proof of postage in order to receive a refund for a faulty item.

 Please ensure the spellings and details are correct for personalised items, as no responsibility will be taken for spelling mistakes once received by ourselves.

 

 SAFETY

 All of our products conform to the relevant safety standards and are reviewed regularly. All our products are painted in non-toxic paints and seals. All our products are decorations and are therefore not recommended for play, and should be kept away from children under the age of 36 months.

 

PRIVACY

Any personal details provided to 'Me and Thee' will be used by us solely for processing your order and dispatching your goods. None of your details will be passed to third parties. As we use the PAYPAL system we do not hold details of your cards or personal details, and they are therefore not stored by us.